How to order a new computer

Introduction

This article provides instructions for ordering a new computer via the ITS Support Portal.

Environment

An Internet-connected device with a web browser (Edge, Firefox, Chrome, or Safari)

Instructions

Submit a service request

1. Click on the New Computer/Equipment Order service request form to order a new computer.
    
2. Require assistance with choosing a computer?
   1. Yes - Select all the features that the computer should have.
       
   2. No - Select the desired make and model.
       
3. Submit your request.  This will create a service request and forward it to the ITS purchasing team.
    

Track the progress of your submitted service request ticket

1. For steps on how to view the status of your request, read this article: How to view your submitted Service Request tickets.
    
2. When viewing your submitted ticket, look out for the Order Progress field to learn about the status of your order.
   
   
    
3. Order Progress: Service Request Received by ITS
   This is set when the ITS Purchasing team reviews your ticket for the very first time. You will be notified via email as well.
    
4. After reviewing your ticket, if necessary, the ITS Purchasing team will attach a suitable quote or recommend a computer model.
    
5. Order Progress: Quote Uploaded by ITS Purchasing Team
   This is set when the ITS Purchasing Team uploads a quote when required. You will be notified via email too.
    
6. When the ITS Purchasing Team considers you ready to place the order, you will receive an email containing info about ordering via SDEZBuy.
    
7. Once you place an order in SDEZBuy, when the time comes, the ITS Purchasing Team wil approve the order in EZBuy and will set the Order Progress in the ticket to Order Approved in EZBuy.
    
8. Now we wait till the order gets delivered to the ITS Faculty/Staff Support personnel. The Order Progress will then be update to Technician Received Order and you will be notified via email as well. Note: Your computer is not ready yet!
    
9. The ITS Faculty/Staff Support personnel will load your computer with campus software and connect it to campus systems.
    
10. When this process is complete, you will be notified via email that the device is ready for you. In this email, you will be asked a few questions including suitable times for laptop pickup. Please reply to this email with your answers.