Navigating the ITS Support Portal

The ITS Support Portal is the main point of contact between you and the ITS Technicians.

There are two main features of the Support Portal - Knowledge Base and Services.

Knowledge Base

The Knowledge Base page contains a ton of helpful troubleshooting and instruction articles for common issues.


The Services page provides a vast catalog of services offered by the ITS department.

Example Use Cases

Case 1
Case 2
  • Issue: You require assistance with ordering a computer.
  • Solution: Visit the Services page, move to the relevant category, then go to the appropriate service, and select the desired service offering to submit a request. In this case, you would need to go to Computer/Printer Hardware > Hardware - Computers/Printers > New Computer/Equipment Order.
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Article ID: 134
Wed 11/9/22 12:33 PM
Mon 12/19/22 11:57 AM