Navigating the ITS Support Portal

The ITS Support Portal is the main point of contact between you and the ITS Technicians.

There are two main features of the Support Portal - Knowledge Base and Services.
 

Knowledge Base

The Knowledge Base page contains a ton of helpful troubleshooting and instruction articles for common issues.
 

Services

The Services page provides a vast catalog of services offered by the ITS department.
 

Example Use Cases

Case 1

• Issue: You want to change your computer login password but don't know how to.
• Solution: Read the How to change your computer login password  article in the Knowledge Base for detailed instructions.

Case 2

• Issue: You require assistance with ordering a computer.
• Solution: Visit the Services page, move to the relevant category, then go to the appropriate service, and select the desired service offering to submit a request. In this case, you would need to go to Computer/Printer Hardware > Hardware - Computers/Printers > New Computer/Equipment Order.