Quick Guide to Alerts in Navigate

Alert Action Guide 

What happens after an alert is issued? 

Week 2: Early Intervention/Census Report 
If student is flagged as never attended:  
Assigned Student Success Advisor reaches out to students (before add/drop deadline, when possible) to verify student intends to attend class. 

Academic Progress alerts (Progress Report Campaign or Ad-Hoc) 
Behavioral/Health/Wellness (Grad & Undergrad) 

  1. Case is generated, no alert or automatic messaging sent to student 
    1. Case is assigned to: 
    2. Counseling 
    3. Residential Life 
    4. Dean of Students 
    5. Student Success  
  2. Recipients determine best person/office to solve/mitigate and reassign accordingly. Case updated and closed when resolved. 

Kudos – Keep Up the Great Work 

  1. Automatic Email [insert link] sent through Navigate to student.
  2. Office of Student Success monitors and may encourage student to apply to be a tutor. 

All other undergraduate alerts: 

  1. Automatic Email sent through Navigate to: 

    1. Student (see messages on pages 3-5 of this document) 
    2. Student Success Advisor (SS Advisor)  
    3. Academic Advisor 
    4. Athletic Advisor (if relevant) 
    5. International Advisor (if relevant) 

  2. Student Success Advisor monitors student and selects action(s) based on the following factors: 

    1. Instructor(s) Comment(s) on Alert 
    2. Number of Alerts 
    3. Advising Meeting History 
    4. Tutoring/Resource History 
    5. Academic Standing/GPA 
    6. Academic History 
    7. Length of time on campus 
    8. Patterns 
    9. If the student is a/an: 
      1. Athlete  
      2. International student 
      3. Non-traditional student 
      4. Commuter or living on-campus 
      5. Veteran 
    10. Involvement in Community/campus/student organizations 
    11. Additional context on student/alert from instructor outreach 
       
  3. SS Advisor will loop in appropriate offices/resources and update instructors as appropriate/relevant 
  4. If alert or communication with student indicates concern for student behavior/health/wellness, SS Advisor elevates to Behavioral/Health/Wellness Alert. 

Week 10-11: Final Academic Progress Reports 
Automatic message sent to students (see message on page 5 of this document) and attached advisors. Assigned Student Success Advisor reaches out to student (before last day to withdraw, when possible) to talk to students about best options for success in the current and future semesters. 

Alert Reasons & Messages  

Academic Progress alerts (Progress Report Campaign or Ad-Hoc) 
Kudos – Keep Up the Great Work: 
{$completer_name} has recognized your strong performance in {$course_name} ({$course_number}).  

Your hard work is paying off, keep it up!  

Sincerely,  
Vanderboom Office of Student Success 
Susan Satter, Mackenzie Williamson, Teresa (TJ) Pederson 

Undergrad Low Scores on Quizzes/Exams/Homework: 
{$completer_name} is concerned about your exam, quiz or homework scores in {$course_name} ({$course_number}).  

 Your first step to address this concern is to reach out to {$completer_name}. 

 You have a team dedicated to your academic success on campus. If you need additional resources such as study skills, tutoring, and time management; you can log into Navigate to make an appointment with someone from your success team.   

 Sincerely,  
Vanderboom Office of Student Success 
Susan Satter, Mackenzie Williamson, Teresa (TJ) Pederson 

Undergrad Missed Exam/Quiz/Homework: 
{$completer_name} is concerned about a missing exam, quiz or homework assignment in {$course_name} ({$course_number}).  

Your first step to address this concern is to reach out to {$completer_name} to make a plan to get back on track.  

You have a team dedicated to your academic success on campus.  If you need additional resources, you can log into Navigate to make an appointment with someone from your success team.   

Sincerely,  
Vanderboom Office of Student Success 
Susan Satter, Mackenzie Williamson, Teresa (TJ) Pederson 

Undergrad No Show 
{$completer_name} has issued a No-Show alert for {$course_name} {$course_number}.  

  • If you are planning on staying in this course, you need to meet with {$completer_name} immediately to create a plan to get back on track.   

  • If you are not planning to continue with this course, please see your student success advisor to discuss withdrawing. 

Regardless of your plan to stay or withdraw, we strongly suggest that you make an appointment with your Student Success advisor through Navigate to make sure you are set up for academic success.  Your Student Success advisor may also be reaching out to you to help facilitate a discussion.  

Sincerely,  
Vanderboom Office of Student Success 
Susan Satter, Mackenzie Williamson, Teresa (TJ) Pederson 

Undergrad Poor Attendance 
{$completer_name} has issued a Poor Attendance alert for {$course_name} {$course_number}.  

  • If you are planning on staying in this course, you need to meet with {$completer_name} immediately to create a plan to get back on track.   

  • If you are not planning to continue with this course, please see your student success advisor to discuss withdrawing. 

Regardless of your plan to stay or withdraw, we strongly suggest that you make an appointment with your Student Success advisor through Navigate to make sure you are set up for academic success.  Your Student Success advisor may also be reaching out to you to help facilitate a discussion.  

Sincerely,  
Vanderboom Office of Student Success 
Susan Satter, Mackenzie Williamson, Teresa (TJ) Pederson 

At-Risk for Course Failure 
{$completer_name} has issued an alert that you may be at risk for failing {$course_name} {$course_number}.  

  • If you are planning on staying in this course, you need to meet with {$completer_name} immediately to create a plan to get back on track.   

  • If you are not planning to continue with this course, please withdraw on Self-Service Banner or visit with the registrar on the 2nd floor of the O'Harra building.   

We strongly suggest that you make an appointment with your Student Success advisor through Navigate to make a plan for recovery and/or forward progress.   

 Sincerely,  
Vanderboom Office of Student Success 
Susan Satter, Mackenzie Williamson, Teresa (TJ) Pederson 

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