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Introduction
If you have found that your Outlook folders are suddenly empty, please follow these steps to recover your emails.
Environment
Windows OS and an internet-connected device with the Outlook App installed and set up.
Instructions
1. In the top left-hand corner of Outlook, go to "File"; this will bring you to the "Account Information" page.
2. a. Once you have reached the "Account Information" page, click on the "Account Settings" dropdown
b. Select "Account Name and Sync Settings"
3. Check the box "Use Cached Exchange Mode to download email to an Outlook data file". When you are finished with this page, select "Next" in the bottom right-hand corner.
Optional: The slide bar under "Download email for the past:" will download emails received within the range on the slider. In this example, the slider is set to "All". This means that Outlook will download all of the emails that have been received as far back as it can go.
We recommend setting the slide bar to "All" if it is not set already.
4. Click "Done" to restart Outlook. The next time Outlook is launched, your emails will begin loading in. This may take some time depending on how many emails need recovered. If you are still having trouble, please email helpdesk@sdsmt.edu
